سياسة الخصوصية

Privacy Policy

ATHIL ALMADA EST. – ATHIL WhatsApp Center

Last updated: August 31, 2026

1. Introduction

ATHIL ALMADA EST. respects the privacy of its customers and service users. This Privacy Policy explains how data is handled when customers communicate with us through ATHIL WhatsApp Center, which is connected to the WhatsApp Business Platform and Meta APIs.

2. Data We May Process

• The customer's WhatsApp phone number.
• The WhatsApp profile name when made available by WhatsApp.
• Messages sent by the customer to us and messages sent by us to the customer.
• Images, documents, files, audio, video, and other media voluntarily shared in conversations.
• Message status information such as sent, delivered, read, or failed.
• Internal service information such as conversation status or the assigned authorized employee.

3. Purposes of Processing

• Receiving and responding to customer inquiries.
• Sending documents, service notifications, and messages related to existing transactions or services.
• Tracking message delivery and improving customer service.
• Organizing conversations and assigning them to authorized employees.
• Meeting applicable legal or contractual obligations when necessary.

4. Data Sharing

ATHIL ALMADA EST. does not sell customer data. Some information may be processed through WhatsApp and Meta services required to operate the WhatsApp Business Platform, or through hosting and technical service providers that are necessary to operate and secure the service, only to the extent required for those purposes.

5. Security and Access

Access to conversation data is restricted to authorized users and employees. We apply reasonable technical and organizational measures designed to protect information, including access controls, protection of API credentials, and encrypted HTTPS connections where available.

6. Data Retention

Information is retained for as long as reasonably necessary to serve customers, manage transactions, and meet relevant legal or contractual requirements. Information may be deleted or de-identified when it is no longer required unless a longer retention period is necessary.

7. Data Rights and Deletion Requests

Customers may contact us to inquire about their information, request corrections, or request deletion, subject to applicable legal and contractual requirements.

8. Contact Us

For privacy-related inquiries, contact ATHIL ALMADA EST. at: info@athilalmada.com

9. Changes to This Policy

We may update this Privacy Policy as our services develop or as legal, regulatory, or technical requirements change. The updated version will be published on this page with a revised "Last updated" date.